Refund Policy

Last Updated: January 15, 2025

1. What This Policy Covers

This applies to anything you purchase through aicreativemedia.com. When you buy something, you're agreeing to what's written here. We aim for quality, but we get that sometimes things don't go as planned.

2. About Our Business

• Business Name: AI Creative Media
• Registration ID: 64643977
• Location: 842 Rohan Ports, North Gagetown, 80040-2143, United States
• Email: info@aicreativemedia.com
• Phone: (854) 269-8486

3. What You Can Return

Here's what this policy applies to:

3.1 Digital Items

• Ebooks, guides, and digital publications
• Online courses and learning materials
• Templates and downloadable resources
• Premium access to exclusive content
• Software tools and apps we sell

3.2 Paid Services

• One-on-one consulting
• Premium memberships
• Custom content we create for you
• Ongoing subscription services

3.3 Free Stuff

Blog posts and free features don't qualify for refunds since you didn't pay for them.

4. When You Can Get a Refund

4.1 Basic Requirements

To qualify for a refund, you need to:

• Ask within the allowed time window (check section 5)
• Explain why you're requesting it
• Show proof you paid (order number or receipt)
• Not have used up the entire product or service
• Follow our terms without violations

4.2 Full Refunds

We'll give you all your money back when:

• It Doesn't Work: The product is broken or nothing like what we described
• Double Purchase: You accidentally bought the same thing twice
• Wasn't You: Someone used your payment method without permission
• We Didn't Deliver: You paid but we never sent what you ordered
• Quality Problems: What you got is way below the standard we promised

4.3 Partial Refunds

Sometimes we'll refund part of what you paid:

• You used some but not all of a service (we'll calculate what's fair)
• You're downgrading from premium to basic
• You're canceling partway through an ongoing service

4.4 What We Don't Refund

These situations typically don't qualify:

• Digital files you've already downloaded completely
• Custom work we finished specifically for you
• Services we already provided in full
• Sale items (unless actually defective)
• Gift certificates or promo codes
• Subscription renewals after the first payment
• Buyer's remorse after the deadline passed

5. Time Limits

5.1 Standard Windows

Different products have different deadlines:

• Digital Downloads: 14 days from purchase
• Online Classes: 30 days from signing up (if you've done less than 25%)
• Subscriptions: During your first billing period
• Consulting: Before we actually start the work
• Custom Projects: Before we begin

5.2 Special Cases

If something's seriously wrong or we misled you, we might stretch the deadline. Case by case.

6. How to Ask for Your Money Back

6.1 The Process

Here's what to do:

1. Reach Out: Email info@aicreativemedia.com or call (854) 269-8486
2. Share Details: Tell us your order number, when you bought it, and why you want a refund
3. Verification: We might ask for extra proof that you made the purchase
4. We'll Review: Expect to hear back within 3-5 business days
5. Decision: We'll email you whether it's approved or denied

6.2 What We Need

Include this info when you write to us:

• Your full name and how to contact you
• Order or transaction ID
• Purchase date
• Name of the product or service
• Clear explanation of why you're requesting a refund
• Any relevant screenshots or documents

7. Getting Your Money Back

7.1 Timeline

After we approve your request:

• Our End: We process refunds within 5-10 business days
• How You Get It: Same way you paid originally
• Bank Delays: Your bank might take another 3-5 days to show the credit
• Confirmation: We'll email you when we send the money

7.2 Payment Methods

• Cards: Shows up as a credit on your statement
• PayPal: Goes back into your PayPal balance
• Bank Transfers: Might take a bit longer
• Other Services: Follows whatever that company's policy is

8. Subscription Details

8.1 Canceling Subscriptions

For ongoing memberships:

• Cancel whenever you want
• Access continues until your current period ends
• No refunds for the remaining days unless we specify otherwise
• You keep using it until the time you paid for runs out

8.2 Automatic Renewals

Subscriptions renew on their own unless you stop them:

• We'll warn you before charging again
• Cancel before renewal to avoid the charge
• If you miss it, request a refund within 48 hours

9. Unusual Situations

9.1 Broken Products

If something doesn't work:

• Tell us within a week of buying it
• We'll try fixing it or giving you a working replacement
• If we can't fix it, we'll refund you

9.2 Fraud or Theft

Think someone stole your payment info?

• Contact us ASAP
• We'll look into what happened
• Send any proof you have
• We might coordinate with the payment company

9.3 Sale Purchases

Bought something on discount?

• Same refund rules apply
• You get back what you actually paid, not the regular price
• Can't reclaim the promotional price after refunding

10. Chargebacks and Arguments

10.1 Chargeback Warning

Before going to your bank:

• Talk to us first - seriously
• We can usually work things out directly
• Chargebacks might get your account suspended
• We'll fight chargebacks we think are unfair

10.2 Disagreements

Don't like our refund decision?

• Ask us to look again
• Send more information we might have missed
• We'll do a second review within a week
• You'll get our final answer in writing

11. Limits and Restrictions

11.1 Abusing the System

We'll say no (or worse) if we notice:

• You keep asking for refunds repeatedly
• Your claims are false
• You broke our terms
• You're gaming the system

11.2 Things Outside Our Control

We're not responsible for refund delays caused by:

• Natural disasters
• Government shutdowns or new rules
• Banking system crashes
• Internet outages

12. Policy Changes

We can update this policy whenever needed. Changes take effect immediately when posted. Big updates get announced through:

• Email to people with accounts
• Notice on the website
• New date at the top of this page

Keep using our services after changes means you accept the new version.

13. Get in Touch

Questions about refunds? Need to start a request? Contact us here:

• Email: info@aicreativemedia.com (best option)
• Phone: (854) 269-8486
• Mail: 842 Rohan Ports, North Gagetown, 80040-2143, United States
• Hours: Monday through Friday, 9 AM to 6 PM Eastern

14. Legal Jurisdiction

This policy follows US law and the laws of the state where we're registered. Refund disputes get handled according to our main Terms and Conditions.

15. Your Agreement

Buying from us means you've read this and agree to it. This refund policy connects to our overall Terms and Conditions and Privacy Policy - they all work together.